CEO Message – COVID 19

Dear Valued Client

The last few weeks have been unprecedented. The emergence of the COVID-19 pandemic is a challenge to the human race not yet experienced in this lifetime. The virus not only affects lives, but has also had detrimental effects on our economy.

We are acutely aware of the need to protect our clients, our staff and business partners. While Lesotho is yet to record its first confirmed COVID 19 case, it is a forgone conclusion that is just a matter of when, our government has already declared a state of national emergency. We are taking every measure to ensure the safety of our clients, staff and business partners.

In-line with our motto of “Always there for Basotho”, we assure you that all valid claims will be settled. We have contingency plans in place to minimise any deviations from our usual service levels. We ask for your patience during this period.

To minimise exposure for yourselves and our staff, we encourage you to use all other available means to make payments for your polices including Mpesa,  Ecocash, Internet Banking and ATM deposits.

Our unwavering commitment to serve Basotho remains during this challenging period. We urge you to stay safe by following all safety precautions during this time and encourage you to monitor and follow the latest updates and prevention guidelines regarding Covid-19 from official sources of information such as Ministry of Health and World Health Organization (WHO) amongst others, in order to combat this pandemic.

We wish to thank you for your continued support.

For all your queries and enquiries, please contact us on +266 2221 5600.